![Amazon Web Services on X: "Building an Automated AI Experience with Amazon Connect & Salesforce Service Cloud. Based on customer feedback, see what's new in the latest version of the CTI Adapter: Amazon Web Services on X: "Building an Automated AI Experience with Amazon Connect & Salesforce Service Cloud. Based on customer feedback, see what's new in the latest version of the CTI Adapter:](https://pbs.twimg.com/media/Dn-HIUxXcAEd0I-.jpg)
Amazon Web Services on X: "Building an Automated AI Experience with Amazon Connect & Salesforce Service Cloud. Based on customer feedback, see what's new in the latest version of the CTI Adapter:
![Building an Automated AI Experience with Amazon Connect and Salesforce Service Cloud | AWS Contact Center Building an Automated AI Experience with Amazon Connect and Salesforce Service Cloud | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2018/09/25/AC-CTI-Adapter-for-SF.png.png)
Building an Automated AI Experience with Amazon Connect and Salesforce Service Cloud | AWS Contact Center
![Configuring the CTI adapter in Salesforce - Documentation for BMC Remedyforce 20.19.01 - BMC Documentation Configuring the CTI adapter in Salesforce - Documentation for BMC Remedyforce 20.19.01 - BMC Documentation](https://docs.bmc.com/docs/remedyforce/201901/files/en/820492502/820492913/1/1533191407208/softphone_settings1.gif)